Query & Complaint Management

Complaint & Query

At Halan Microfinance Bank, we prioritize customer satisfaction. Our robust complaint management system ensures your concerns are heard, addressed promptly, and resolved in a fair and transparent manner.

Complaint Logging Channels

Customer Support Center: If you have a query or want to lodge a formal complaint with Halan Microfinance Bank, you can use any of the following channels.

Branch: You can fill a complaint form (available in all branches) and drop your written complaint in the complaint boxes of any branch. Our staff will be available to facilitate you.

Mailing Address:

Complaint Management Unit,

Halan Microfinance Bank Ltd.,

Head Office, ST 2-A, 3rd Floor, Islamic Chambers Building,

Kehkashan, Clifton, Karachi, Pakistan.

Complaint Handling Mechanism

All the complaints received to Complaint Management Unit (CMU), will be lodged with the Bank’s Complaint Management System.
Acknowledgment will be sent via automated SMS/call/letter/email on the customer’s registered credential within 48 hours.
CMU will review and investigate the matter with the concerned unit for an early resolution.
In case the complaint requires a detailed investigation and exceeds 10 working days, an interim response will be sent to the customer via call/letter/email.
CMU will communicate the resolution via call/letter/email to the customer and close the complaint on the system.
Customer may track their complaint through our Call Centre via earlier provided complaint number.

Make a Query /Lodge a Complaint

Full Name

Contact Number

City

Type

Description

In case you are not satisfied with your complaint’s resolution, you can contact State Bank of Pakistan at:

Sunwai-Customer Complaint Service

To register your complaint related to General Banking or Roshan Digital Account, please visit Sunwai-Customer Complaint Service at http://sunwai.sbp.org.pk. This is an official portal of the State Bank of Pakistan to protect consumer rights.